Terms and Conditions

Terms and Conditions

1. Do Not Disclose (DND) Agreement

By using StayAmi’s services, including listing, booking, or registering, users, hosts, vendors, and purchasers acknowledge and agree to the Do Not Disclose (DND) policy. This agreement outlines:

• The protection of personal data shared between users and hosts.
• The limitations on data control by StayAmi.
• The understanding that absolute assurance against misuse by hosts cannot be provided.

Every user must accept this DND policy upon registration or booking.

Violations and Penalties:
Any breach of the DND Agreement will result in immediate action, including potential legal recourse, account suspension, and monetary penalties.

2. Major Disruptive Events Policy

In general, cancellations and refunds for reservations on StayAmi are governed by the listing’s cancellation policy. However, in rare circumstances where large-scale events prevent or legally prohibit the completion of a reservation, the Major Disruptive Events Policy (the “Policy”) may apply.

Policy Details:

• Guests can cancel their reservation and receive a refund, travel credit, or other consideration regardless of the reservation’s cancellation policy.
• Hosts can cancel without fees or other adverse consequences, but their listing’s calendar will be blocked for the dates of the canceled reservation.

This Policy applies to reservations for both accommodations and Experiences and is applicable to reservations that are ongoing or that have a check-in on or after the effective date, except as otherwise notified by StayAmi to users. Note: This Policy is not an insurance policy.

3. Significant Event Disruption Policy

Definitions:

• Host: Refers to the owner or individual responsible for managing and listing properties or services on the StayAmi platform.
• User: The individual who books accommodations, experiences, or services through StayAmi.
• Vendor: The party listing products, services, or experiences on the StayAmi platform.

Overview:
Cancellations and refunds for bookings are generally guided by the host’s stated cancellation policy. However, under this Policy:

• Guests may cancel and receive refunds, credits, or alternative solutions regardless of the host’s terms.
• Hosts may cancel without penalties, though their listing availability will be restricted for the affected dates.

Covered Events:

• Public Health Crises: Government-declared pandemics, epidemics, or public health emergencies, excluding endemic conditions (e.g., seasonal flu).
• Government-Imposed Travel Restrictions: Mandatory restrictions or evacuation orders.
• Military or Civil Unrest: Acts of war, terrorism, riots, or widespread unrest.
• Utility Outages: Large-scale and prolonged disruptions in essential utilities.
• Natural Disasters: Severe weather or natural events leading to mandatory evacuations or utility outages.

Policy Activation:
When a disruptive event occurs, StayAmi assesses its impact and determines whether the Policy applies.

What Is Not Covered:

• Situations affecting only the guest’s ability to travel.
• Advisory-level travel guidance.
• Transport disruptions unrelated to a covered event.

4. Non-Abusive Policy

StayAmi prohibits unauthorized listings, abusive comments in reviews, nuisance behavior, or host-guest conflicts. Violations will result in penalties, including account suspension, removal of listings, and legal action.

5. Host Guidelines

Hosts must:

• Maintain accurate and habitable listings.
• Fulfill reservations unless covered under a cancellation policy.
• Avoid direct negotiations with users outside the platform.

Failure to comply may result in penalties, including account suspension or removal.

6. Content Submission and Usage Guidelines

Photograph Upload Requirements:

• Photographs must be unique and not copied from any other source.
• Listing owners must hold genuine ownership of the photographs.
• Room photographs should not include human presence.
• Photographs must be clear, prominent, and free of content, text, or watermarks.

StayAmi’s Rights Over Submitted Content:

• StayAmi reserves the right to use or reuse uploaded photographs for promotional purposes.
• StayAmi retains the authority to store submitted photographs indefinitely.

7. Payment and Charges

General Payment Terms:

• All payments on StayAmi, including those for listings, advertisement packages, and claim listing packages, are subject to these terms.

Revenue Mechanism:

• A revenue-sharing mechanism applies to successful bookings or sales.
• Service fees are deducted automatically from the booking or sales amount.

Transparency:

• Final prices and applicable fees are transparently reflected on the platform.

Non-Disclosure of Revenue Details:

• Specific revenue-sharing details are confidential and not disclosed to users or buyers.

Compliance:

• Owners must agree to payment terms during registration.

8. Partial Payment and Settlement

Partial Payment Terms:

• Users may pay a portion of the total booking amount at reservation, with the remaining balance settled on-site.

StayAmi’s Right to Retain Partial Payments:

• StayAmi retains all partial payments made, even if the remaining balance is to be settled at the owner’s site.

No-Show Policy
A “no-show” occurs when a guest fails to check in for their reservation without canceling in advance or notifying the Host through the Stayami.com platform. To ensure fairness and accountability:

• For Guests: In the event of a no-show, Stayami.com will retain any partial or advance payments made for the booking. Refunds will not be issued unless the reservation qualifies under specific conditions outlined in our cancellation policy.
• For Hosts: The Host is entitled to the retained payment as compensation for the blocked dates and inconvenience caused.

We encourage both guests and Hosts to communicate proactively through the platform if unforeseen circumstances arise to avoid no-show penalties.

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Prevention of Off-Platform Deals
To maintain transparency and prevent unfair practices:

• Stayami.com strictly prohibits any direct discounts or arrangements made between Hosts and guests outside the platform.
• Such actions undermine the integrity of our platform and may result in account suspension or removal for the involved parties.

Always conduct transactions and communications through Stayami.com to ensure secure and seamless experiences for all users.Compliance:

• Owners and users agree to these terms when making or accepting bookings.

9. Rent-Controlled Properties Not Eligible for ListingProperties:  governed by rent control regulations are not eligible for listing on Stayami.com. This includes situations where the occupier or tenant manages the property under rent control agreements or claims ownership while settling rent through such arrangements. Additionally, original property owners with rent-controlled properties are prohibited from listing these on our platform. Ensuring compliance with this policy helps maintain transparency and adherence to local regulations.
10. Additional Information

This document does not override local regulations or statutory rights. All decisions are made to ensure fairness for guests and hosts in line with StayAmi’s commitment.