Refund Policy for StayAmi
Refund Policy for Hosts, Vendors, and Advertisers
- Paid Listing Packages: Payments made for listing packages are non-refundable as StayAmi offers a free listing option for the first 30 days. During this period, users may upgrade to a higher package to continue their listings. Additionally, a low-cost listing package priced at $4.99 USD may be introduced to mitigate junk data and cover verification SMS costs. Payments for these packages are also non-refundable.
- Ad Campaign Payments: Payments made for Ad Campaign placements are non-refundable. Users can strategically place their listings on the homepage, top search results, or sidebar by setting their desired budget. This feature ensures prominent placement and targeted visibility, offering value for the paid service.
- Claim Listings: Payments made to claim listings through paid options or integration with listing packages are non-refundable. Business owners purchasing packages to take control of their listings accept the terms of this non-refundable policy.
- Package Upgrades/Downgrades: Users may upgrade or downgrade their packages anytime. However, payments for previously availed services remain non-refundable.
- Exceptions Refunds may only be considered under the following exceptional circumstances:
- A technical error on Sayami.com’s part resulting in a double payment.
- Failure of the purchased service or package to be activated due to an issue on Sayami.com’s end.
In such cases, users must contact customer support within 7 days of the payment date to request a refund. Supporting documentation may be required.
- How to Request a Refund If you believe you qualify for a refund under the exceptions listed above, please follow these steps:
- Contact our customer support team at [support@twopoletrade.co.in].
- Provide your payment receipt, transaction ID, and a detailed explanation of your request.
- Allow up to 7 business days for our team to review your request and provide a response.
Refund Policy for Users and Buyers
- Cancellation by Users: Refunds for cancellations are governed by the specific cancellation policy set by the host or vendor for the service or product listed. Users are advised to review the applicable cancellation terms before making a booking or purchase.
- Major Disruptive Events Policy: In rare circumstances where large-scale events prevent or legally prohibit the completion of a reservation:
- Guests can cancel their reservation and receive a refund, travel credit, or other consideration, regardless of the listing’s cancellation policy.
- Hosts can cancel without penalties, though their listing’s availability will be restricted for the affected dates.
- This policy applies to reservations with check-ins on or after the effective date of the disruptive event.
- Significant Event Disruption Policy:
- Covered scenarios include public health crises, government-imposed travel restrictions, military or civil unrest, utility outages, and natural disasters that prevent the reservation.
- Guests may receive assistance with rebooking, a full refund, or alternative solutions.
- Hosts may cancel without penalties but will forfeit payouts for the cancelled dates.
- Non-Covered Scenarios:
- Situations affecting only the guest’s ability to travel (e.g., personal illness, transport disruptions unrelated to a covered event).
- Advisory-level travel guidance or cancelled/rescheduled events tied to the booking.
- Guests and hosts are encouraged to resolve non-covered scenarios amicably, such as by adjusting booking dates or issuing full or partial refunds.
General Guidelines
- Host Responsibilities:
- Hosts must maintain accurate and habitable listings.
- Ensure that the apartment, room, or service delivered or assigned matches the description, images, and content provided in the listing.
- Failure to fulfil reservations without valid reasons may result in penalties, including account suspension or removal.
- Ensure immediate refunds are processed as per the policy.
- Communicate with users/guests either through our system or using your own methods.
- Compliance:
- This refund policy adheres to StayAmi’s commitment to fairness and does not override local regulations or statutory rights.
Final Decision All refund decisions are made at the sole discretion of Sayami.com’s management. Refunds, if approved, will be processed within 14 business days and will be credited back to the original payment method.
By using StayAmi’s platform, all users, hosts, vendors, and advertisers agree to this refund policy. StayAmi reserves the right to modify these terms at any time to reflect changes in our services or policies.